Shipping policy

Shipping Policy

All orders will be shipped within one week of purchase, unless otherwise stated in the product description. If there are any delays or changes to the shipping timeline, we will notify you promptly via email or instagram Story/Post.

 

Failed Deliveries & Returned to Sender Items

In the event that an order is returned to us due to an incorrect or incomplete address, failed delivery attempts, or being unclaimed, the customer will be notified by email and/or text message. Upon notification, the customer will have seven (7) calendar days to respond and select one of the following options:

  1. Re-Shipment – The customer may request re-shipment of the order. All additional shipping costs incurred for re-shipment shall be the sole responsibility of the customer.

  2. Order Cancellation – The customer may request cancellation of the order. Please note that the original shipping charges are non-refundable under any circumstances.

If no response is received within the seven (7) day period, the order will be automatically cancelled. In such cases, the cost of goods will be refunded, but the original shipping charges will not be refunded.

 

Duties & Taxes

Please note that all international orders may be subject to import duties, customs fees, and local taxes upon delivery. These charges are not included in your order total or shipping cost.

  • The customer is responsible for paying these fees.

  • Duties and taxes are determined by your country’s customs agency and must be paid to the carrier upon delivery.

  • We are not able to predict or cover these costs.

 

Pre-Order Items
Certain items offered on our website may be designated as Pre-Order in the product description. The product description will specify whether an item is Ready to Ship or a Pre-Order, along with the applicable estimated shipping and/or delivery date.

By purchasing a Pre-Order item, the customer expressly acknowledges and agrees that such item is not available for immediate shipment and accepts the estimated production, processing, and delivery timeframe disclosed in the product description. All estimated dates are provided in good faith but are not guaranteed, and delays may occur due to production, carrier, or other circumstances beyond our control.

Submission of a Pre-Order purchase constitutes the customer’s acceptance of the stated waiting period and estimated fulfillment timeline.

For orders containing both Ready to Ship and Pre-Order items, we reserve the right to ship all items together once the Pre-Order item becomes available, unless otherwise specified.

Thank you for choosing us!